Privacy policy

Last updated: September 5, 2026

Who we are

The Pine Straw Store LLC operates pinestraw.com. You can reach us at sales@pinestraw.com, (706) 796-3888, or 1005 Walker Street, Augusta, GA 30901.

What we collect

  • Order and contact information: your name, email address, phone number, and billing and delivery addresses, along with your order history.
  • Payment information: handled by our payment providers; we never see or store your full card number.
  • Site and device information: pages visited, referring source, and device and browser type, collected through cookies and similar technologies according to your consent choices.
  • Information you choose to give us: details you enter into our planning tools (such as yard size or what's on your beds — saved to your customer record so recommendations improve), product reviews and photos, and messages to our team.

How we use it

  • To fulfill and deliver your orders, sharing only what's needed with our shipping carriers.
  • To send service messages about your order, such as confirmations and tracking.
  • To send marketing you've opted into — such as a saved plan email or a seasonal refresh reminder — with a working unsubscribe link in every message.
  • To improve our site, tools, and products.
  • To prevent fraud and meet legal obligations.

Cookies and consent

When you first visit, a consent banner lets you choose which non-essential cookies we may use. Analytics and advertising cookies operate only according to those choices, and you can change them at any time through the cookie preferences link on our site.

Who we share it with

We share personal information only with service providers acting on our behalf: our e-commerce platform (Shopify) and payment processors, delivery carriers (such as UPS and our freight partners), email delivery and marketing providers, our product-reviews platform, and — where you have consented — advertising and analytics platforms. We may also disclose information where the law requires it. We do not sell your personal information. Where state law treats sharing for targeted advertising as a "sale" or "share," you can opt out through our cookie preferences.

Your rights

You can unsubscribe from marketing at any time. You may also request access to, correction of, or deletion of your personal information by emailing sales@pinestraw.com. Residents of states with comprehensive privacy laws — including Colorado, California, Virginia, and others — may have additional rights, such as data portability and appeal of a declined request. We will verify your request, respond as the law requires, and never discriminate against you for exercising your rights.

Retention

We keep personal information only as long as needed for the purposes above and to meet legal, tax, and accounting requirements.

Children

Our site is not directed to children, and we do not knowingly collect personal information from them.

Changes to this policy

We will post any updates on this page with a new "last updated" date and highlight material changes on our site for a reasonable period.

Contact

The Pine Straw Store LLC · 1005 Walker Street, Augusta, GA 30901 · sales@pinestraw.com · (706) 796-3888