Shipping policy

Delivery is included

Every price on our site includes delivery within the contiguous United States. There are no surprise freight charges at checkout.

Boxes (UPS)

Boxed pine straw ships by UPS to your door. Orders containing multiple products may arrive as more than one shipment at no additional cost. Tracking numbers are emailed as each shipment leaves our facility.

Pallets — residential delivery

Pallet orders ship by freight carrier with liftgate service included. The carrier will contact you to schedule delivery, and the pallet is placed at the end of your driveway or the nearest safe, level spot the truck can reach. Each pallet carries 48 individual bales that can be moved by hand.

Pallets — commercial delivery

Commercial-delivery pallet orders require a loading dock or forklift at the receiving address, and delivery is scheduled with your receiving team.

Ship-out dates and pre-orders

Where offered at checkout, you can choose the date your order ships out. Pre-orders ship in the window stated on the product page. The ship-out date is the day your order leaves our facility; transit time varies by destination and carrier.

Delivery condition

If anything arrives damaged, you’re covered by our 60-day money-back guarantee. Noting visible damage with the delivery driver helps us file a claim with the carrier, but it is never a condition of your refund.

Address accuracy

Please double-check your delivery address at checkout. Shipments returned to us because an incorrect address was provided will be held at our facility, and reshipping may require an additional shipping payment.

Wholesale truckloads and international shipments

Truckload shipments are delivered with a Bill of Lading and must be inspected at delivery; international orders are sold EXW, CIF, or FAS per INCOTERMS® 2020. Both are governed by our Terms of Service.

Questions

The Pine Straw Store LLC · 1005 Walker Street, Augusta, GA 30901 · sales@pinestraw.com · (706) 796-3888